What is BJ’s doing to keep members safe?
The safety of our members, team members and our community always our top priority. We are following recommendations from the U.S. Centers for Disease Control and Prevention (CDC) and state and local authorities in taking extra safety measures in all our locations. We have implemented enhanced cleaning procedures on top of our already high standards. We are cleaning high-traffic surfaces like shopping cart handles, bathrooms, checkout lanes and touchscreens with greater frequency, and have provided additional sanitization supplies in all clubs for member and team member use. Out of an abundance of caution, we also are temporarily stopping food sampling in our clubs.
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Are items in stock at BJ’s?
We know many of you are shopping more in our clubs to buy essential items. Our teams are increasing shipments into the clubs and working hard to keep high-demand products like cleaning supplies, food and medicine in stock. Despite our best efforts, there have been and will continue to be isolated situations where we are temporarily out of stock on an item. We ask for your patience as demand for some items currently exceeds our suppliers’ capacity to produce them.
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Are there item limits?
We may limit the number of items per trip on select products to allow more members to purchase what they need.
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Are you opening early or adding dedicated hours for seniors to shop?
All BJ’s Wholesale Club locations are opening one hour early beginning Sunday, March 22, 2020 for members who are age 60 and over to shop in a less crowded environment. People ages 60 and up can use a designated entrance, from 8:00 a.m.-9:00 a.m. daily at our Clubs.
Although we will not be requesting ID for entry, we ask that you please respect the purpose of the early opening – and do the right thing for your neighbors. Club Team Members do reserve the right to ask members to leave if they are not a member of this age group.
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Are you changing your Club hours?
BJ’s will continue to operate under recently issued state of emergency and shelter in place orders. Our top priority is keeping our team members and members safe while providing essential services. Effective 3/27/2020, we will be closing our clubs early to give team members more time to restock, sanitize and recharge. We’ll continue to open daily from 8 a.m. to 9 a.m. for members age 60 and over. Please visit BJs.com/locations to check your local club’s hours.
How else can I shop?
Members can shop in-Club, on BJs.com or through our mobile app and through our Same Day Delivery service. Please understand that we may experience some delays due to high demand.
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How are you protecting your team members?
Our team members have been working hard to serve our community and be there for you and your families and we’re doing everything we can to help support them.
- We have provided new health protocols and information to help keep our team members safe.
- We have waived our absenteeism policy so team members can stay home if they need to.
- If team members are under mandated quarantine, they will receive their standard pay for up to 14 days.
- If a team member test positive for coronavirus, they are able to use accrued sick time and will receive their standard pay for any additional time needed for up to 14 days.
- The Aisle Help fund is available to team members facing financial hardship.
What happens if a team member in one of your locations tests positive for coronavirus?
If a team member tests positive for coronavirus we take the following steps:
- Immediately conduct thorough sanitation and deep cleaning of the club that is reviewed by local and state health officials.
- Notify local and state health officials of the confirmed diagnosis.
- Notify team members and address any concerns.
- Follow any additional guidelines that may be recommended by the CDC or local and state health officials.
- In partnership with local and state health officials, we will aim to keep any impacted club open to continue to serve the community.
How are you compensating team members in the clubs during this time?
Our team members are going above and beyond to serve our members during this unprecedented time. Starting March 23, 2020 through end of day on April 12, 2020, all hourly team members in the company’s clubs, distribution centers and home office will earn an additional $2 per hour for each hour worked.
At the end of March, managers and key personnel in our clubs and distribution centers will also receive a separate one-time bonus in recognition of their commitment to our members, team members and communities. These bonuses range from $500 - $1,000.
BJ’s Optical
We have taken many steps as recommended by the Centers for Disease Control (CDC) to mitigate risk and protect our team members, members and communities. These include enhanced cleaning and sanitation procedures for our clubs and BJ’s Optical.
Out of an abundance of caution, and based on the latest recommendations from health officials, we have made the decision to temporarily close all BJ’s Optical centers from March 21, 2020 until further notice.
Members who have glasses on order with us will still be able to pick up their order during this time.
BJ’s Optical Team Members will be offered shifts that align with their standard schedule and availability in other areas of our clubs to serve our members and community.