BJ’s Response to Coronavirus

The safety of our members, team members and our community is always our top priority. We are following recommendations from the U.S. Centers for Disease Control and Prevention (CDC) and state and local authorities in taking extra safety measures in all our locations. We have implemented enhanced cleaning procedures on top of our already high standards. We are cleaning high-traffic surfaces like shopping cart handles, bathrooms, checkout lanes and touchscreens with greater frequency, and have provided additional sanitization supplies in all clubs for member and team member use. Out of an abundance of caution, we also are temporarily stopping food sampling in our clubs.

We encourage members to wear face coverings when they shop in our clubs if able to do so. Many states and localities require that consumers wear face coverings when shopping. If you are shopping at a BJ’s Wholesale Club in a location where a mask or face covering is required by law, you will be required to wear one.

As part of our efforts to do everything we can to safely serve members’ needs, we have made the decision to temporarily suspend the use of paper coupons in our clubs in order to reduce touchpoints and help mitigate the spread of coronavirus. For the safety of members and our team members, until further notice our clubs will not be accepting any paper coupons.

Coupon savings are not going away. All of the BJ’s coupons in the BJ’s Savings Book are now available to you as digital coupons. This means that BJ’s coupons will be available on BJs.com and the BJ’s Mobile App to digitally clip. By clipping these coupons online or on your app, they will be added to your Membership Card and you’ll be able to use them in Clubs or on BJs.com, without the need for paper.

A large assortment of manufacturer-published coupons are also available to you in our digital coupon gallery and can be digitally clipped to your Membership Card through the BJ’s Mobile App and on BJs.com.

Given the high demand for food and household essentials, we are working hard to replenish items as quickly as we can. We appreciate your patience and understanding that we may be out of stock of some items, even though a coupon for it may appear in our coupon gallery.

We’re encouraging members to observe social distancing and remain six feet apart while entering and shopping in our clubs by:

• Posting signage throughout every club
• Positioning stanchions to help promote social distancing while waiting in line to checkout
• Dedicating team members to ensure members wait in line at an appropriate distance and to guide them to available checkout lanes
• Making overhead audio announcements in our clubs

In support of frontline heroes, we will host ‘Appreciation Hour’ for first responders and healthcare workers.

Beginning Sunday, April 19^th, all BJ’s locations will have a dedicated shopping hour from 8:00 a.m. – 9:00 a.m. every Sunday for first responders and healthcare workers.

First responders and healthcare workers can shop without a membership during this designated hour every Sunday. We are also offering a free, four-month membership to first responders and healthcare workers; eligible shoppers can sign up for this membership offer at the membership desk in our clubs by showing their badge and identifying themselves as a first responder or healthcare worker.

All BJ’s Wholesale Club locations are opening one hour early on Monday through Saturday for members age 60 and over to shop in a less crowded environment. Members age 60 and over can use a designated entrance, from 8:00 a.m.-9:00 a.m. Monday through Saturday at our Clubs. Although we will not be requesting ID for entry, we ask that you please respect the purpose of the early opening – and do the right thing for your neighbors. Club Team Members do reserve the right to ask members to leave if they are not a member of this age group.

BJ’s will continue to operate under recently issued state of emergency and shelter in place orders. Our top priority is keeping our team members and members safe while providing essential services. Effective 3/27/2020, we will be closing our clubs early to give team members more time to restock, sanitize and recharge. We’ll continue to open daily from 8 a.m. to 9 a.m. for members age 60 and over. Please visit BJs.com/locations to check your local club’s hours.

Our team members have been working hard to serve our community and be there for you and your families and we’re doing everything we can to help support them.

• We have provided new health protocols and information to help keep our team members safe.
• We have waived our absenteeism policy so team members can stay home if they need to.
• If team members are under mandated quarantine, they will receive their standard pay for up to 14 days.
• If a team member test positive for coronavirus, they are able to use accrued sick time and will receive their standard pay for any additional time needed for up to 14 days.
• The Aisle Help fund is available to team members facing financial hardship.
• We are checking the temperatures of team members as they report to work in all locations. All team members will enter through the designated employee entrance, regardless of start time. If any team member registers an elevated temperature, s/he is not able to enter and will be directed to return home and seek medical care if necessary. We continue to ask any team member who feels ill to stay home.
• We are providing masks and gloves to team members, who are required to wear them unless they have a medical condition preventing them from doing so. We are providing high-quality masks, but are not providing N95 respirators, which should be reserved for healthcare workers.
• We are providing safety glasses to Team Members who would like to wear them.
• Mobile and fixed sneeze-guard barriers will be placed at our membership desk, in our checkout lanes and exits.

If a team member tests positive for coronavirus we take the following steps:

• Immediately conduct thorough sanitation and deep cleaning of the club that is reviewed by local and state health officials.
• Notify team members and address any concerns.
• Follow any additional guidelines that may be recommended by the CDC or local and state health officials.
• In partnership with local and state health officials, we will aim to keep any impacted club open to continue to serve the community.

Our team members are going above and beyond to serve our members during this unprecedented time. Through end of day on May 30, 2020, all BJ’s hourly team members in the company’s clubs, distribution centers and home office will earn an additional $2 per hour for each hour worked.

At the end of March, managers and key personnel in our clubs and distribution centers received a separate one-time bonus in recognition of their commitment to our members, team members and communities. These bonuses ranged from $500 to $1,000.

We are awarding another recognition bonus for managers and key personnel in our clubs and distribution centers at the end of May. This is the second bonus we have awarded this group in the past few months and it is in recognition of their commitment to our members, team members and communities. These bonuses range from $1,000 to $3,000 and are incremental to the company’s annual incentive program.