Skip to main content

FAQ

What is BJ’s doing to keep members safe? Are items in stock at BJ’s? Are you requiring members to wear masks while shopping in-club? How are you protecting your team members? How else can I shop? What happens if a team member in one of your locations tests positive for coronavirus?

What is BJ’s doing to keep members safe?

The safety of our members, team members and our community are always our top priority. We have implemented enhanced cleaning procedures on top of our already high standards. We are cleaning high-traffic surfaces with greater frequency and have provided additional sanitization supplies in all clubs.

back to top

Are items in stock at BJ’s?

We know many of you are shopping more in our clubs to buy essential items. Our teams are increasing shipments into the clubs and working hard to keep high-demand products like cleaning supplies, food and medicine in stock. Despite our best efforts, there have been and will continue to be isolated situations where we are temporarily out of stock on an item. We ask for your patience as demand for some items currently exceeds our suppliers’ capacity to produce them.

back to top

Are you requiring members to wear masks while shopping in-club?

The health and safety of our members, team members and communities continue to be our top priority. BJ’s is following all guidance from public health officials regarding the use of face coverings.

All BJ’s team members and members will be required to wear face coverings in areas where they are mandated by local and state health departments.

back to top

How are you protecting your team members?

Our team members have been working hard to serve our community and be there for you and your families and we’re doing everything we can to help support them.

  • We have provided new health protocols and information to help keep our team members safe
  • If a team member test positive for coronavirus, they are required to quarantine based on the guidance from the Centers for Disease Control (CDC)
  • The Aisle Help fund is available to team members facing financial hardship
  • We are providing safety glasses to team members who would like to wear them
back to top

How else can I shop?

Members can shop in-club or on BJs.com or through our mobile app for home delivery, in-club pickup, curbside pickup and same-day delivery. Please understand that we may experience some delays due to high demand.

back to top

What happens if a team member in one of your locations tests positive for coronavirus?

If a team member tests positive for COVID-19 we take the following steps:

  • Notify team members and address any concerns.
  • Follow any additional guidelines that may be recommended by the CDC or local and state health officials.
  • In partnership with local and state health officials, we will aim to keep any impacted club open to continue to serve the community.
back to top