FAQ

The safety of our members, team members and our community are always our top priority. We have implemented enhanced cleaning procedures on top of our already high standards. We are cleaning high-traffic surfaces with greater frequency and have provided additional sanitization supplies in all clubs.

We know many of you are shopping more in our clubs to buy essential items. Our teams are increasing shipments into the clubs and working hard to keep high-demand products like cleaning supplies, food and medicine in stock. Despite our best efforts, there have been and will continue to be isolated situations where we are temporarily out of stock on an item. We ask for your patience as demand for some items currently exceeds our suppliers’ capacity to produce them.

We may limit the number of items per trip on select products to allow more members to purchase what they need.

The health and safety of our members, team members and communities continue to be our top priority. BJ’s is following all guidance from public health officials regarding the use of face coverings.

All BJ’s team members and members will be required to wear face coverings in areas where they are mandated by local and state health departments.

We are limiting the number of members allowed inside clubs at one time where required by state or local regulations. The number of members allowed in clubs will vary by location based on the square footage of each club. We continue to promote social distancing to ensure a safer environment for members and team members.

We’re encouraging members to observe social distancing and remain six feet apart while entering and shopping in our clubs by:

• Posting signage throughout every club
• Positioning stanchions to help promote social distancing while waiting in line to checkout
• Dedicating team members to ensure members wait in line at an appropriate distance and to guide them to available checkout lanes
• Making overhead audio announcements in our clubs

In support of frontline heroes, we are hosting ‘Appreciation Hour’ for first responders and healthcare workers. All BJ’s locations have a dedicated shopping hour from 8:00 a.m. – 9:00 a.m. every Sunday for first responders and healthcare workers.

First responders and healthcare workers can shop without a membership during this designated hour every Sunday. We are also offering a free, four-month membership to first responders and healthcare workers; eligible shoppers can sign up for this membership offer at the membership desk in our clubs by showing their badge and identifying themselves as a first responder or healthcare worker.

All BJ’s Wholesale Club locations are opening one hour early from 8:00 a.m. – 9:00 a.m. Monday through Saturday for members age 60 and over to shop in a less crowded environment.

Although we will not be requesting ID for entry, we ask that you please respect the purpose of the early opening – and do the right thing for your neighbors. Club team members do reserve the right to ask members to leave if they are not a member of this age group.

Our top priority is keeping our team members and members safe while providing essential services. We will be closing select clubs early to give team members more time to restock, sanitize and recharge. Please visit BJs.com/locations to check your local club’s hours.

Our team members have been working hard to serve our community and be there for you and your families and we’re doing everything we can to help support them.

• We have provided new health protocols and information to help keep our team members safe.
• If a team member test positive for coronavirus, they are required to quarantine based on the guidance from the Centers for Disease Control (CDC)
• The Aisle Help fund is available to team members facing financial hardship.
• We are providing safety glasses to Team Members who would like to wear them.

Members can shop in-club or on BJs.com or through our mobile app for home delivery, in-club pickup, curbside pickup and same-day delivery. Please understand that we may experience some delays due to high demand.

If a team member tests positive for COVID-19 we take the following steps:

• Notify team members and address any concerns.
• Follow any additional guidelines that may be recommended by the CDC or local and state health officials.
• In partnership with local and state health officials, we will aim to keep any impacted club open to continue to serve the community.